Cortex
UX Designer (Contract)
Crafting better experiences for building engineers to identify inefficiencies and optimize operations.
02: Cortex Lite
The Problem
Wasted energy, time, and money: Presently, the Cortex-Lite app fails to highlight areas that are potentially wasteful operations. The current experience requires engineering teams to reach out to Cortex for further support.
Opportunity
Generate insights to increase autonomy: Find ways to give engineering teams insights into where they might be overusing energy.
Customer Journey Map
Designs
The buttons on each card map to an insight icon on the graph below. Insights — observations based on either similar buildings or historical data — are available for every time frame.
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Clicking on an insight icon opens a dialog with details about the insight. Users can comment to provide context and communicate with internal and Cortex staff.
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Users are greeted with an overview of their past 24 hours of energy use.
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Cards include calls to action allowing users to drill into specific data or view newly generated insights.
Impact
Renewed contracts with enterprise clients
Increase in daily app usage
85%
Decrease in customer support calls
